SVK Works ("we", "us", "our") operates svkworks.com. This page explains what information we collect, why we collect it, and how we protect it. If you have questions, contact us anytime.
1. What We Collect
Information you give us directly
- Contact form: Name, email address, and the message you send. Used only to respond to your inquiry.
- Orders: Name, email, shipping address, and order details. Required to fulfill your purchase.
- Email newsletter: If you sign up via our footer form, we store your email address to send updates about new products and build guides. You can unsubscribe at any time.
- Account (optional): If you create an account, we store your email address and order history.
Information collected automatically
- Analytics: We use Google Analytics 4 to understand how visitors use the site. This includes page views, session duration, device type, and general geographic region. IP addresses are anonymized before being logged.
- Cart data: Your shopping cart is stored in your browser's local storage — it never leaves your device until you check out.
2. How We Use Your Information
- To process and fulfill your orders
- To respond to your questions and support requests
- To send order confirmation and shipping notifications
- To send newsletter updates (only if you subscribed)
- To improve the website using aggregated, anonymized analytics
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Payment Processing
All payments are processed by Stripe and PayPal. SVK Works never sees, stores, or has access to your full credit card number, CVV, or other sensitive payment details. Those details go directly to the payment processor over an encrypted connection.
Stripe and PayPal have their own privacy policies:
4. Local Storage & Cookies
We use your browser's local storage (not traditional cookies) to:
- Keep your shopping cart while you browse
- Remember that you've acknowledged this privacy notice
- Keep you logged in to your account (if you create one)
Local storage data is stored only on your device and is not transmitted to us unless you complete an action (like placing an order). You can clear it at any time through your browser settings.
Google Analytics may set cookies in your browser for session tracking. See Google's Privacy Policy for details.
5. Analytics
We use Google Analytics 4 to understand site traffic — which pages are popular, where visitors come from, and how people navigate the site. This helps us improve the experience.
What Google Analytics collects:
- Pages visited and time spent
- General geographic region (country / state, not precise location)
- Device and browser type
- Referring website
We have enabled IP anonymization, so your full IP address is never stored. All data is aggregated and we do not attempt to identify individual visitors. See Google's Privacy Policy for more information.
6. Third-Party Services
We use the following third-party services to operate the site. Each has its own privacy policy:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Stripe | Credit card payment processing | stripe.com/privacy |
| PayPal | PayPal payment processing | paypal.com |
| Google Analytics 4 | Anonymized site traffic analytics | policies.google.com/privacy |
| Web3Forms | Contact form delivery (sends email to us) | web3forms.com/privacy |
| Netlify | Hosting & serverless functions | netlify.com/privacy |
| Supabase | Account authentication & order database | supabase.com/privacy |
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Delete your data (subject to any legal obligations we may have to retain order records)
- Opt out of the email newsletter at any time via the unsubscribe link in any email
- Opt out of analytics by installing the Google Analytics Opt-out Browser Add-on
To exercise any of these rights, email us at info@svkworks.com.
8. Data Retention
We retain order records for up to 7 years for accounting and legal compliance. Contact form submissions are retained for up to 2 years. You can request deletion of your data at any time by contacting us.
9. Security
This site is served over HTTPS. Payment processing is handled entirely by PCI-compliant processors (Stripe, PayPal) — your card details never touch our servers. We take reasonable precautions to protect the information we do hold, but no internet transmission is 100% secure.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We will not notify you of minor updates, but significant changes will be communicated via email if you have an account or newsletter subscription.
11. Contact
Questions about this privacy policy? Reach us at:
- Email: info@svkworks.com
- Contact form: svkworks.com/contact